Plan your visit
General information
Opening hours
We are open 7 days a week from 9am to 4.30pm, and later on performance evenings.
Getting here
We love hearing from our customers, so please give us a call or use our online contact form and we’ll respond as soon as we can.
Telephone
01395 222477
Telephone
info@exmouthpavilion.co.uk
Address
Exmouth Pavilion
The Esplanade
Exmouth
EX8 2AZ
Accessibility
Everyone is welcome at Exmouth Pavilion and we will do our best to ensure that everyone has a great time. Team members are available to help, so please ask us if you need any assistance.
There is level access throughout the building to the foyer, toilets, auditorium and café/bar.
We do have a limited number of spaces in dedicated areas for wheelchair users. To ensure any special requirements you have are met, we ask that all guests who use a wheelchair, are registered disabled or have specific seating or access requests please DO NOT BOOK ONLINE. Call our Box Office team on 01395 222477 and they’ll do their best to help you.
A hearing induction loop is sometimes available for those with hearing aids. Equally, we can provide disposable ear buds on request.
As most shows appear here only once, unfortunately we aren’t often able to provide BSL performances. If this service is provided it will be listed in the event description.
Sometimes a performance may use strobe lighting, haze machines and pyrotechnics. If you have a medical condition that may be affected by these, please ask us for advice prior to booking your tickets.
Registered Assistance dogs are very welcome.
Ticket, transaction & delivery fees
You can either purchase tickets online, by telephone or in person by calling into the Box Office.
Where possible, you will be able to choose your own seats but as a general rule we do not allow single seats to be left unoccupied when you are booking. As most bookings these days are for 2 or more people it is hard for us to fill lots of single seats, and so our website will not let you leave an empty seat between booked seats or at the end of a row. If you require specific seating for accessibility reasons, please call the Box Office.
Online
If you purchase your tickets online you will be able to print your tickets at home or just bring the confirmation on your phone with you on the evening.
In Person
Our Box Office is open daily between the hours of 9am and 5pm. On show nights, the box office will be open until 15 minutes after the show starts in order for you to collect your tickets and allow for any latecomers. After that time the box office will close and you won’t be able to collect tickets.
By Telephone
You can call the Box Office on 01395 222477 during opening hours. We accept most debit and credit cards and we also take cash.
Postage Fee
if you require tickets posting out to you we can do that for a postage and processing fee of £2.00, and your tickets will be sent out by 2nd class mail. Alternatively customers can opt to collect their tickets from the Box Office at no charge. Tickets purchased for events less than 7 days away will be retained at the Box Office for collection.
Transaction Fee
All bookings are subject to a transaction fee of £2 for the whole booking, not per ticket
Exchange Seat Fee and Ticket reprinting
If once you have purchased your tickets you ask to exchange to other seats, if that seat is available we will reprint your ticket for a £1 fee. Same applies if you lose your tickets. We are happy to reprint them for you, but a £1 fee per ticket will be charged.
Ticket Protection
Currently all tickets are non-refundable unless a show cancels. However you are able to purchase ticket refund protection at the same time you buy your tickets, vie secure-my-booking. There is an additional fee of £2 per ticket and you can add this to your shopping cart at checkout.
Resales
Resales can only be offered once a show has sold out. In order for us to resell your tickets they must be returned to the venue to be placed for resale.
The venue makes no guarantee that tickets placed for resale will be sold.
An admin fee of £5 applies for this service.
Should we resell your tickets for you, your customer account will be credited with the ticket amount (minus admin fee). We will not issue a refund.
Resale tickets are only available to purchase by contacting the Box Office directly, they will not appear on online seating plans.
Concessions
Sometimes concessionary rate tickets are available to children, full-time students, senior citizens (those in receipt of state pension) and those who are registered disabled.
Please note these may vary dependant on show. Discounts and special offers may be limited or subject to availability and are at the discretion of the Box Office Supervisor. Unless otherwise stated, concessions and discounts cannot be combined or used in conjunction with other offers.
Gift Vouchers & Account Credits
Pavilion Gift Vouchers make an ideal gift. Simply choose how much you’d like to buy, and you’ll get a gift voucher ticket. There is no minimum spend.
Gift vouchers for any of our events, and don’t need to be spent all at once. They must however be used within 12 months from the date of purchase.
If you have a credit on your account for a ticket resale or rescheduled show this is also valid for a 12 month period.
If that balance remains unused by the time the gift voucher expires, that credit will be donated to our charitable trust and put towards our work within the community.
Gift vouchers cannot be exchanged for cash.
FAQ
Where available, and unless otherwise stated, when you purchase 9 tickets, you will be given a 10th one free of charge. This discount is only available when booking all the tickets together.
Children under the age of 18 months can be admitted to children’s shows without a paid for ticket, but parents/guardians must obtain a special ticket from the Box Office and the child must sit on the lap of the parent/guardian. Exmouth Pavilion is a family friendly venue and we are happy to assist wherever possible, but must also consider our other guests enjoyment of the theatre and ensure they are not disrupted during performances. With that in mind, for all other shows we kindly request you contact the Box Office in advance to ascertain whether a performance is deemed to be suitable for young children, by the Management of the Exmouth Pavilion.
Unfortunately fire regulations dictate that pushchairs, prams and car seats cannot be taken into the Auditorium. For a place to store your pushchair please see our Duty Manager.
You can give your tickets to friend or family should you be unable to attend. If your tickets are being held at the Box Office those using them will need to be able to quote your details to be able to collect your tickets.
If you lose your tickets then we can reprint them for you for a fee of £1 per ticket.
Seating is really a personal preference. Our auditorium has no columns or pillars and so all our seats have great viewing. Half of the seating is flat, and the other half- tiered seating, which along with aisle seats would be the most popular. The seating plan can be found on the booking page for each show.
Row N has a wider space in front. Seats that are on the end of an aisle also provide additional leg room.
Both our ladies and disabled persons toilets are equipped with baby change facilities.
Unless you are invited by the artise to take photos/record video we ask that you do not use any form of recording equipment in the auditorium. This is due to both safeguarding and production copyright. Failure to comply may result in your removal from the auditorium.
Drinks from our bar can be taken into the auditorium as long as they are in plastic cups. Under no circumstances are you allowed to bring your own drinks onto the premises.
We do get inundated with requests for prize donations for fundraising events. Unfortunately, as much as we would love to, we can’t help everyone. All charity requests must be submitted in writing (preferably on headed paper or with a covering letter) to: jcass@exmouthpavilion.co.uk
We have free public WiFi (subject to technical availability)
Please send all programming enquiries to
info@exmouthpavilion.co.uk
All vacancies are listed on our Careers & Volunteering page. Here you’ll find information about how to apply – via CV and covering letter.
Our seasonal brochures are published three times a year. We no longer send a brochure out in the mail. You can find an E-brochure here on the website, and we keep some physical copies at Exmouth Pavilion. If you’d like to join our mailing list, please enter your details on the Register For Updates page
Venue hire
Hire the Pavilion for shows and events
Shows and exhibitions can also be held at Exmouth Pavilion. Boasting top of the range box office facilities, a state of the art sound and light set up, excellent marketing opportunities and a dedicated team to assist you – whether you are raising money for charity or have a commercial plan, Exmouth.
Pavilion can be hired as your entertainment venue. The auditorium seats an audience of 550 or 700 standing, and has excellent technical and stage facilities allowing an exciting new range of artists and companies to come to Exmouth. There is increased flexibility within the Auditorium as we can offer a cabaret or theater layout and have raised seating available too, along with great backstage facilities. For full details of our technical specification please contact our Technical Team, Chris or Robin at exmouthpavilion@ledleisure.co.uk
Please contact us directly to arrange an appointment to discuss your requirements so that we can provide you with a bespoke quote for your event Telephone: 01395 222477 or email: exmouthpavilion@ledleisure.co.uk
Functions
Exmouth Pavilion provides the perfect setting for a wedding reception or private function to be celebrated with your family and friends. We can assist you in arranging drinks on arrival, wine on the table and champagne for the toast should you wish. Our function lighting can help create the exact theme/mood you desire and we also have a projector should you wish to display special memories as a ‘backdrop’ to your celebration.
For smaller functions or celebrations we are also able to offer you the use of our cafe bar or deco lounge bar.
House rules
The Management reserves the right:
To make alterations to the advertised cast and programme without prior notice, to refuse admission, and to provide alternative seats to those purchased and to reschedule a show date if necessary.
Access Information
There is a choice of spaces available in dedicated areas for wheelchair users, in the auditorium. Please call the box office to book your tickets. If you require a wheelchair seat please DO NOT book online. There is level access to Foyer, Toilets, Auditorium and Cafe/Bar. The auditorium also has a hearing loop system. Use of photographic or recording devices is often forbidden without the permission of the artiste. For the comfort of all our guests please ensure that any mobile phones are switched off. A performance may involve the use of strobe lighting, haze machines and pyrotechnics – if you are in any doubt, or have any questions, please ask at the Box Office before booking your tickets.
Late Arrivals
Exmouth Pavilion would like to remind customers that you are responsible for your own travel arrangements. Latecomers may not be admitted until a suitable break in the performance, which may be the interval so please do try to arrive on time.
Email updates
To receive information about forthcoming events at the theater, please sign up to our newsletter at the bottom of this page.
Data Protection Policy
Exmouth Pavilion adheres to the Data Protection Act. When processing your booking, the Box Office will ask for your name, address and telephone number. This is essential for all non-cash bookings. If you choose to join our mailing list, we will keep you informed of forthcoming shows, attractions and news from Exmouth Pavilion. However, your information will not be passed on to any other party, and we will ensure that all mailings are relevant to your interests. The information contained in our brochure is presented in good faith. The management reserves the right to make changes to this information without prior notice. Exmouth Pavilion is part of LED Leisure Management Ltd and has charitable trust status
Condition of admissions
By entering our venues you give your consent to being photographed or filmed as a member of the audience. This may be used for future promotional activity.
Children under 14 years old must be accompanied by a responsible adult. In the interest of all our guests, please note that children and school groups are the responsibility of their parent, guardians, teachers or carers, who should ensure appropriate behaviour in all areas of the building.
Exmouth Pavilion does not accept responsibility for personal property brought on to the premises.
CCTV is in operation throughout Exmouth Pavilion for the purpose of crime prevention and detection.
Security presence and searches may be carried out at certain performances and events.
Exmouth Pavilion reserves the right to refuse admission to a Customer, or to eject them from the Venue at any point, if in the Duty Managers reasonable opinion the Customer: is acting in a threatening or aggressive manner; uses threatening, abusive or insulting language; appears to be under the influence of alcohol and/or drugs; may be a risk to the safety of Venue staff, performers or audience members; may detract from the enjoyment of other Customers; fails, when required, to produce proof of identity, age or entitlement to a concession/discount/essential companion Ticket; fails to comply with instructions given by the Venue’s staff; or is found to be in breach of these terms and conditions or statutory law. No refunds will be given to Customers who are refused entry or ejected due to their behaviour as suggested in, but not limited to, the examples shown above.
We will endeavour to admit latecomers at the first suitable opportunity, which in some circumstances may be the interval. For some Events late admission cannot be guaranteed, and no refunds will be payable so please ensure you arrive at the venue in plenty of time.
The Management reserves the right to refuse re-admission to the Venue.
Smoking or vaping is strictly prohibited in all areas inside the premises
Exmouth Pavilion reserves the right to conduct security searches and confiscate any item which
May be deemed by the Duty Manager to be dangerous or disruptive to the show. Anyone attempting to bring their own drinks into the premises will have them confiscated for collection at the end of the night. Only food and drink purchased on the premises may be consumed within the premises, unless items are required on proven medical grounds or for babes in arms. Customers who do not comply may be ejected from the Venue without refund.
Exmouth Pavilion will make all reasonable efforts to forewarn customers if stroboscopic lighting may be used during a performance. Customers with known medical conditions who may be susceptible to such lighting effects are recommended to seek further advice prior to booking tickets.
Exmouth Pavilion reserves the right to refuse the ticket holder admission to the premises, change programme details without notice or cancel performances, and provide alternative seats to those specified on the tickets.
The use of cameras, recording equipment and mobile telephones is strictly prohibited in the auditorium. Any exceptions to this will be made clear on the day of the performance. Our House Management team is on duty to enhance your experience. If anything limits your enjoyment, please let us know during your visit so we can help you straight away.
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